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Case studies: McArthur

A payroll solution and partner helping McArthur to make a difference

McArthur is one of Australia’s longest established and most respected recruitment and HR specialists.

Employing thousands of experienced professionals across Australia, McArthur has a long history of delivering temporary and permanent staffing solutions across government, education and health. In recent years, the company has broadened its focus to all sectors of the emerging care economy.

Key outcomes

  • A trusted business partner who understands the staffing sector
  • Accurate payments made on time and safely
  • Game-changing access to real-time data and business insights
  • A flexible solution that will grow with McArthur
  • Streamlined processes and automated compliance





The challenge

Upgrading McArthur’s payroll system

Investing in technology and innovation that delivers business and career benefits to both clients and job seekers is fundamental to McArthur’s ethos.

In 2018, McArthur began the process to upgrade its payroll system. Wanting to improve how it does things, it needed a system that was innovative, scalable, provided a seamless workflow and could meet its growing needs.

A comprehensive vendor selection process found 2cloudnine to be the ideal fit. McArthur’s Managing Director NSW and Chief Operating Officer, Pezh Moradi, explains why.

“Our timesheet and rostering needs are quite nuanced, and we discovered that no single payroll system could accommodate all our needs,” Pezh said.

“It became clear to us early on that our new solution had to integrate easily with other business systems. That’s when 2cloudnine stood out.”

Being native to Salesforce, 2cloudnine’s solution provides unmatched security, scalability and APIs, making for better interconnectivity and a robust technology ecosystem.

“2cloudnine’s extensive integration and middleware capabilities means we can reliably connect with all our other systems and processes, regardless of whether they’re on Salesforce. This flexibility gives us the control and customisation we need – all while keeping our information safe and secure.”

Choosing a provider who truly understands the staffing sector was just as important.

The 2cloudnine team has extensive knowledge of our sector. Their skills and expertise are second to none. They really understand the complexity a business like ours faces and are committed to innovation and continuous improvement.

Improving accuracy, governance and business processes

After completing a phased transition, McArthur is now running 2cloudnine’s payroll platform across its entire business.

Thanks to the platform’s built-in automation, the company is benefiting from improved accuracy, governance, compliance, and business processes.

“We can easily see any pay issues and quickly rectify them; the adjustments process is much more efficient,” Pezh said.

The system keeps us up to date with legislative requirements, reducing the compliance burden to our business. Being on 2cloudnine also made the move to the Australian Taxation Office’s Single Touch Payroll 2 significantly easier.

“From a risk mitigation perspective, the automated checks and balances give us complete confidence in 2cloudnine’s platform to pay our team accurately, on time and safely. And that gives our people and clients peace of mind.”

The access to real-time data and business insights has been one of the most pleasing outcomes for McArthur.

“Being able to see what’s happening in our business in real time, instead of waiting weeks or months to look in the rear-view mirror, is a game changer,” Pezh said. 

“It’s replaced manually created management reports, and we’re making leaps and bounds with our client dashboards. While there’s more to do, we have no doubt that 2cloudnine’s capabilities will empower us to make better strategic decisions.”

The benefits

2cloudnine’s platform has saved us time and streamlined the way we do things. Our paper-based processes are gone, freeing our people up to focus on more meaningful work.

Looking ahead

More than a technology partnership

With the payroll transition complete, focus now turns to making the most of the platform’s business intelligence capabilities and optimising multiple system integrations.

For McArthur, their partnership with 2cloudnine underpins their growth and continued ability to work with their clients and job seekers to make a positive difference.

“2cloudnine is so much more than a tech partner; they are a trusted business partner. They take a consultative approach. They are with you every step of the way, working to achieve the right outcomes for your business,” Pezh said.

“They are transparent, proactive, responsive, and genuinely care about our success. They have a wealth of knowledge that we can benefit from and are a valuable extension to our payroll team.”

2cloudnine’s payroll platform ticks all the boxes for a business like ours with its reliability, constant innovation and scalability. We have a solution – and a partnership – that will grow with us and give us the insights that we need to effectively run our business.